Refund Policy

Introduction

We offer a 30-day money-back guarantee for all paid plans. If you are not satisfied with Complyance for any reason, you can request a full refund within 30 days of your first payment. No questions asked.

Refund Eligibility

All paid subscriptions are eligible for a full refund within 30 days of the first payment — no questions asked.

Refunds are not available if:

How to Request a Refund

To request a refund, follow these steps:

1. 1Email support@complyance.app with the subject line 'Refund Request'
2. 2Include your account email address and the reason for your refund request (optional but appreciated for feedback)
3. 3Our team will review and process your refund within 5-7 business days

Alternatively, you can request a refund directly through the Paddle billing portal: support@complyance.app

Refund Processing Time

Once approved, refunds are processed as follows:

• Review: We aim to approve refund requests within 1-2 business days
• Processing: Refunds are issued to your original payment method within 5-7 business days after approval
• Bank processing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account

Free Plan — No Payment Required

If you're unsure whether Complyance is right for you, start with our Free plan. You can classify 1 AI system, explore compliance gaps, and earn an 'AI Act Aware' badge without entering payment information. No refund needed — just cancel anytime.

Cancelling Your Subscription

If you cancel your subscription after the 30-day refund window, your access to paid features will continue until the end of your current billing period. No refund will be issued, but your subscription will not renew.

You can cancel at any time through your account settings or the Paddle billing portal. Cancellations take effect at the end of the current billing cycle.